Unified CommunicationsConnecting your employees anywhere any time.According to an AT&T study, more than 70 percent of business calls are placed on hold for an average of 45 to 60 seconds each. The average executive spends 17 minutes each day on hold, and some 80 percent of phone calls end up in voice mail. Unified Communications can make sure calls are presented to the right person at the right device and at the right time. The operating efficiencies that can be obtained with Unified Communication can significantly improve business performance. In today’s technology rich environment it is very easy to confuse and frustrate your customers when employees are using disparate devices to communicate. Calls to your business phone must be answered or captured in the company voice messaging system. If an employee is out of the office or traveling he/she must constantly dial into the mail system to stay on top of messages. When reviewing E mails in the evening out of town employees are constantly transferring from the desktop to the phone in a multi tasking environment that is frustrating and untimely. Customers trying to locate your employees are equally frustrated when they encounter voice mail and are advised to call on their cell phone. When they call the cell phone and get no answer they must leave a message and cannot get back to the main number for additional assistance. This could require your customers to call two to three times. To compound the problem the voice mail left on the cell phone is not transferable and only the cell phone user has access. SharpComm can provide solutions that offer your end users the ability to choose how, when and where to be reached, and to gather the information they need when they need it, with their device of choice. Technological Innovations of the past few years has led to an expectation of instant communications. We now routinely expect access and responses to every communication we are involved in. With the number of communication devices increasing users are become overwhelmed trying manage all of the information. Using multiple devices requires users to check and respond to more communication further reducing a user’s productivity. To help manage the need for instant communications cell phones have added text messaging and E mail. This has created an additional communication channels but at a very high cost. Employees routinely receive calls and E mails on their cell phones while sitting in their office. The technology has opened more conduits to receive information but has not provided solutions to help mage the flow of information to the right device at the right time. SharpComm can provide a Unified Communication solution to ensure that messages and calls are delivered to the right person at the right time to the right device. Using the key feature of presence Unified Communications lets a user know who is reachable where and when. A business environment where every call is connected to the optimum resources available would have an extremely positive impact on business operations. According to Sage research 2006 Unified Communications improved Customer satisfaction by 29%, employee satisfaction by 27%, generated an 18% increase in sales and a 30% reduction inn conferencing expenses. Let SharpComm provide you the details on these powerful business tools that can save your company time and money. |