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Sustainment

If you need to keep your communication system working at peak efficiency then subscribe to SharpComm’s sustainment services. When SharpComm was originally incorporated in 1995 the primary focus was on providing sustainment services. Since that time we have expanded our services but Sustainment remains one of our core values. SharpComm has an extensive on site inventory to assist in expeditious restoration of failed parts or systems. Part of the inventory includes a back up system that can be installed in short order if required.

SharpComm's normal sustainment package includes repair or replacing all failed hardware. Software problems are diagnosed and cleared locally or coordinated with manufacturer tier support for resolution. Any combination of software or hardware coverage can be negotiated on a case by case basis. The normal response time for major failures is within 4 hours and for minor failures 24 hours. SharpComm retains a fleet of service vehicles that are stocked with critical parts to help reduce system downtime. When a system encounters a performance problem a call is place to dispatch and an engineer is immediately assigned. Initially the engineer will access the system remotely and attempt to clear the problem. If the problem cannot be cleared remotely then an attempt is made to determine the hardware cause of failure and a technician is dispatched to replace the components. Once the problem has been rectified all information is recorded by SharpComm to make sure that an accurate history file is maintained for the site.

One of the key's to SharpComm's success in sustainment can be contributed to an aggressive routine maintenance program. Customers who have subscribed to the full service SharpComm performs quarterly routine maintenance on all systems which includes

• Check on all room environmental for compliance with manufacturer specifications
• Conduct a power check specifically ground conductors.
• Clean all fans and air filters.
• Check all midnight routines
• Verify software release is current and all applicable patches have been installed
• Perform a PSTN connection diagnostic and test.
• Check system security and make sure are passwords are correct
• Back up data and store in a secure location
• Check performance output on all auxiliary devices
• Check all major system alarms

The preventative time investment to make sure system operating parameters are within specifications on a quarterly basis has significantly reduce the number of failures reducing the number of times a system must be repaired and insuring that your system’s uptime is maximized. It is this attention to detail that helped SharpComm earn the Nortel Advantage Customer Satisfaction Excellence Award.