Product Name : Symposium

Nortel Networks comprehensive Symposium solutions create versatile, end-to-end customer contact centers that deliver complete, seamless customer experiences.

Companies can start modestly with a single center or ambitiously with a global, multimedia center with thousands of representatives.

Symposium Call Center Server offers seamless networking, comprehensive real-time reporting, flexible call handling, and enables advanced e-Business applications for dynamic contact centers.

Symposium Express Call Center is an entry level ACD starter product, delivering simplified skill-based routing with sophisticated management reporting wrapped in an easy to use User Interface.

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